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Shipping Times

I just placed an order. When will it ship?

Please allow 1-3 days of processing time for your items to ship out. 

How long is the shipping?

  • Average transit times to the United States: 7 - 15 days
  • Average transit times to Canada: 8 - 21 days
  • Average transit time to the United Kingdom: 7 - 14 days
  • Average transit time to the EU countries: 7 - 14 days
  • Average transit times to the rest of the world: 7 - 30 days 

Due to Covid-19 delivery times may sometimes be higher than indicated.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email contact@charismastones.com. All you need to do is send us an email with the subject line "CANCEL".

I have entered a wrong email address.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@charismastones.com. If the address is wrong, we can correct this within 24 hours.

My product arrived damaged.

If this happens to you, please contact us with:

- Your order number.
- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

HANDCRAFTED WITH INTENTION

Each item is made with love by hand with ethically sourced gemstones. We turn our work into a real meditation and ceremony.

60 DAYS RETURN WARRANTY

We are confident that you will LOVE our items. If for any reason you change your mind, you can return it back and we will cover the shipping costs!

PROFESSIONAL SUPPORT

If you have any questions about our products or crystals, just shoot us a message through chat or email and our team of experts will happily give you advice.

FAST SHIPPING

We offer free and secure international shipping on orders above $30